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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paul Demik

October 21, 2024

5  out of  5
rating by Paul Demik
"Had an auto accident and your office handled it with pure professionalism"
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Lora

October 14, 2024

5  out of  5
rating by Lora
"Hugh's office consistently provides exceptional service. We have been customers with them for many years, and they consistently exceed our expectations. Lisa and Deanna, in particular, demonstrate outstanding proficiency in their roles."
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Gwendolyn Sabella

October 11, 2024

5  out of  5
rating by Gwendolyn Sabella
"Lisa was wonderful to work with, thorough and personable."
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Kristin Woodruff

October 4, 2024

5  out of  5
rating by Kristin Woodruff
"I love Hugh, Lisa & Deanna from my Stare Farm. Always friendly, helpful and willing to help me save money for my family while also protecting my interests and valuables 100%. I have been with State Farm for years and they are DEFINITELY a 5 star company. 😃🎉🌹"
We responded:
"Kris - Thank you for the 5 Star rating and your insurance business!!"
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Scotty Sean

October 2, 2024

5  out of  5
rating by Scotty Sean
"Deanna is amazing"
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Radu Radulescu

October 1, 2024

5  out of  5
rating by Radu Radulescu
"They are very on top of it. Been a client for 2 years and it’s been good communication and a nice relationship."
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Robert Ippach

September 26, 2024

5  out of  5
rating by Robert Ippach
"Everyone is super friendly and very helpful when I call in with questions and/or need to pay a bill."
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Elaine Dudziak

September 21, 2024

5  out of  5
rating by Elaine Dudziak
"The agent was pleasant, knowledgeable and thorough. Plus saved me a substantial amount of money."
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celeste vargas

September 3, 2024

5  out of  5
rating by celeste vargas
"I have been with State Farm Hugh Masterson’s office for many years now, and I have had Such an amazing experience with Deanna and Lisa! They are always there for my family! They understand that life gets tough and help me with anything they can! I absolutely love being a part of the SF Family! Thank you for always helping us and making us feel understood and cared for!"
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Greg Neuman

August 27, 2024

5  out of  5
rating by Greg Neuman
"I dealt with Michael Hernandez, and he was awesome to work with. He was very prompt with the quotes and very detailed with explaining the coverages within my policy. I would recommend Michael and State Farm with friends and Family."
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John Clarke

August 17, 2024

5  out of  5
rating by John Clarke
"Deanna helped us get ready for our trip to Canada by making sure we had the proper verification of our Stare Farm auto insurance. She was very efficient in sending us the needed documentation. Thanks again, John Clarke"
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Barry Miller

August 9, 2024

5  out of  5
rating by Barry Miller
"I am a 77 year old retiree, and I have lived in Palatine, Ilinois for the past forty years. During that time, all of my home and auto insurance needs have been handled through an independent agency. A few weeks ago, I received in the mail my annual renewal from the insurer I have had for the past year. I was in disbelief when I saw that my annual home premium had increased almost 25%, while my auto premium had increased by almost 42%. What was more frustrating was that, in the past forty years, I haven't filed any claims with any of my insurance companies. Although my independent agent put together a few alternatives using other insurance companies, the premiums were still too high relative to my income. After talking to many of my friends, it was apparent that those with State Farm coverage were quite satisfied. Accordingly, I visited the Hugh Masterson State Farm Agency in Palatine. I met with Lisa, and after reviewing the renewal I had received from my current insurer, she was able to put together a State Farm quote with comparable coverage, but at a much lower premium. Lisa then guided me through the application process. I was quite impressed with Lisa's professionalism as well as her patience while answering my many questions. Thank you Lisa; you did a great job and saved me a lot of money. In summary, my initial experience with the Hugh Masterson State Farm Agency in Palatine, Illinois was very positive."
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Barry Holubar

August 6, 2024

5  out of  5
rating by Barry Holubar
"I have used State Farm for at least 30 years my father in law my brother-in-law have all taken advantage of the savings and the customer service that you provide Whenever someone asked me about a company that stands by their people that appreciates the business I think about State Farm Insurance All of the representatives from humic Masterson‘s office at been more than helpful more than Expected"
We responded:
"Barry it has been our pleasure providing and servicing you and Ellen with auto and homeowners insurance!! Thank you!!!"
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Arturas Sigajevas

July 26, 2024

5  out of  5
rating by Arturas Sigajevas
"Great guy. Easy to work with. While other insurance companies turned me down. He was able to provide best price for my condo coverage."
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Ellen Ziskind

July 17, 2024

5  out of  5
rating by Ellen Ziskind
"Margaret was great. She was thorough and patient.She explained all our options ,she made everything easy"
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Matthew Gryzlo

July 8, 2024

5  out of  5
rating by Matthew Gryzlo
"Obtaining insurance is quick and easy with Hugh!"
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Patrick Barry

July 8, 2024

5  out of  5
rating by Patrick Barry
"I've been working with Hugh and his agents for over 8 years and they've never let me down. Outstanding customer service!!"
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Jo Ann Sutula

July 1, 2024

5  out of  5
rating by Jo Ann Sutula
"Deanna has been very helpful in dealing with my homeowners policy. The response to my concerns was very prompt."
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Sonia Zavolokoff

June 28, 2024

5  out of  5
rating by Sonia Zavolokoff
"Margaret is the definition of customer service. Courteous, efficient, and timely."
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John WebWilliam Avila

June 21, 2024

5  out of  5
rating by John WebWilliam Avila
"I dealt with Lisa who was very friendly and thorough. Highly recommend."
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Helena Vena

June 21, 2024

5  out of  5
rating by Helena Vena
"Deanna was knowledgeable, patient, friendly and all around a pleasure to work with!"
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Ethan Jacobs

June 20, 2024

5  out of  5
rating by Ethan Jacobs
"Always helpful and knowledgeable."
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Next Generation Logistics, Inc.

June 13, 2024

5  out of  5
rating by Next Generation Logistics, Inc.
"Great professional service from Michael and the entire Masterson Team !"
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Haley Kazmer

June 7, 2024

5  out of  5
rating by Haley Kazmer
"Margaret made this process very easy, this team is quick, hands on and ready to help whenever you may need it!"
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Nichole Stockard

June 6, 2024

5  out of  5
rating by Nichole Stockard
"Deanna was extremely helpful and patient with my requests. She answered all my questions quickly and was very kind. You don’t find many kind people in today’s world! Highly recommend!"