Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gerald Ross

Gerald Ross

June 19, 2025

5  out of  5
rating by Gerald Ross
"I was looking to compare policies for home, auto and umbrella. I was referred to Karen. She got to me immediately and took my information and said she would run a comparison. She got back to me within1 day with coverage and quotes. She answered multiple questions and followed up promptly. I changed companies and am grateful for her follow-up. She did all of this on-line and I now feel better protected at a much better price."
Profile photo of Melissa Benz

Melissa Benz

June 19, 2025

5  out of  5
rating by Melissa Benz
"Hugh and Lori and the rest of the staff are some of the nicest, most knowledgeable people in the industry. You're always on a first-name basis, like family but better! My agent for 29 years and would never consider switching. Thanks Hugh! 2025 Update: Margaret is awesome, too. Made updating coverage super easy. Like a few minutes easy!!"
Profile photo of Nancy Ritze-Cullen

Nancy Ritze-Cullen

June 18, 2025

5  out of  5
rating by Nancy Ritze-Cullen
"The conversation centered around what my true needs were for my car insurance, and come to find out I didn't need the insurance coverage I had due to kids growing up, and not living at home etc. Overall a very helpful conversation!"
We responded:
"Nancy - we appreciate your review! We are glad to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!!"
Profile photo of Debbi Azpuru

Debbi Azpuru

June 13, 2025

5  out of  5
rating by Debbi Azpuru
"Shout out to Deanna @hugh Masterson’s State Farm office. She’s always so helpful."
We responded:
"Debbi - Thanks for your positive feedback!! If there is anything else we can do to help, please let us know!"
Profile photo of Cathy Geddes

Cathy Geddes

June 6, 2025

5  out of  5
rating by Cathy Geddes
"Margaret worked hard to get me a good fair rate for my auto insurance coverage. I really appreciated her help and the time she spent researching this."
We responded:
"Cathy - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Deana Dolan

Deana Dolan

May 30, 2025

5  out of  5
rating by Deana Dolan
"Top notch customer service from this group! Mike was fantastic highly recommend moving if your not happy with your current carrier."
We responded:
"Deana - We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Denise Block

Denise Block

May 23, 2025

5  out of  5
rating by Denise Block
"They have been great to work with"
We responded:
"Denise - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Elliot Brandt

Elliot Brandt

May 23, 2025

5  out of  5
rating by Elliot Brandt
"Responsive, helpful and fast - great experience"
We responded:
"Elliot - thank you for your feedback!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Jeff Kunkel

Jeff Kunkel

May 22, 2025

5  out of  5
rating by Jeff Kunkel
"Extremely helpful and knowledgeable staff"
We responded:
"Jeff - Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Mary Kopeny

Mary Kopeny

May 20, 2025

5  out of  5
rating by Mary Kopeny
"Personal and friendly service. I mailed proof that I had taken the AARP driving course on Saturday and received word that it had been posted to my policy by Monday."
We responded:
"Mary - Thank you for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Terry Graber

Terry Graber

May 16, 2025

5  out of  5
rating by Terry Graber
"Margaret was very helpful and was able to put together insurance policies for our vehicles that was right for our family!"
We responded:
"Terry - we appreciate your review!! We are glad to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Steve Amidei

Steve Amidei

May 6, 2025

5  out of  5
rating by Steve Amidei
"I very much enjoy having my auto and homeowners policies with Hugh Masterson's State Farm office in Palatine. The people who work there are very friendly and efficient - they take good care of all my insurance needs. Deanna and I do lots of things over text message which saves me a lot of time. Thanks !"
We responded:
"Steve -we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Mark Kodlowski

Mark Kodlowski

April 29, 2025

5  out of  5
rating by Mark Kodlowski
"I would like to say how helpful Lisa Sartin is. We had a closing and needed a last minute change to the policy and she dropped everything to send it over. In addition, she was extremely helpful throughout the process for our customer. She is also a pleasure to work with. I highly recommend her!"
We responded:
"Mark - We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of J

J

April 28, 2025

5  out of  5
rating by J
"Excellent experience! Miriam is extremely knowledgeable, friendly and helpful! Much appreciated!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Janet Jensen

Janet Jensen

April 22, 2025

5  out of  5
rating by Janet Jensen
"Everyone is extremely helpful, always very pleasant, and great to work with! Thank you all for everything you do to help me!"
We responded:
"Janet - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Mike Zordan

Mike Zordan

April 22, 2025

5  out of  5
rating by Mike Zordan
"Thank you for all your assistance in arranging the renter's insurance. It is a pleasure to work with you."
We responded:
"Thank you Mike!!"
Profile photo of Riley Mahon

Riley Mahon

April 22, 2025

5  out of  5
rating by Riley Mahon
"Super helpful and great customer service."
We responded:
"Riley - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Jose Luna

Jose Luna

April 22, 2025

5  out of  5
rating by Jose Luna
"Carmen has a lot of knowledge and great customer service, answered all my questions and I never felt rushed."
We responded:
"Jose - thank you for your positive feedback! It’s our pleasure to assist you with your insurance needs! "
Profile photo of Carol Marker

Carol Marker

April 18, 2025

5  out of  5
rating by Carol Marker
"Lisa was efficient and polite!"
We responded:
"Carol - Thank you for your positive feedback! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Nancysabel García

Nancysabel García

April 17, 2025

5  out of  5
rating by Nancysabel García
"I highly recommend State Farm, I recently requested to Hugh Masterson Insurance Agency a HoA policy for a new unit. I was very impressed with the ease of the online process. It was a great EXPERIENCE, specifically working with its staff (Lisa). She was very friendly and professional with a rapid response."
We responded:
"Nancy - Thank you for your 5-star review!! My State Farm team and I are happy to be your good neighbor!!"
Profile photo of Jim Holbach

Jim Holbach

April 10, 2025

5  out of  5
rating by Jim Holbach
"Lisa Sartin was great from our first phone call to inquire about insurance. She gave us all the necessary information quickly and was happy to answer all questions completely and honestly. we are feeling like we made the right decision with SF and Hugh Masterson's office"
We responded:
"Jim - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Aron Walker

Aron Walker

April 5, 2025

5  out of  5
rating by Aron Walker
"Awesome insurance agency! They offer great customer service! Highly recommended."
We responded:
"Aron - Thank you for taking the time to share your thoughts!! We truly appreciate it!! "
Profile photo of Rick Zielinski

Rick Zielinski

March 15, 2025

5  out of  5
rating by Rick Zielinski
"I have been with the Hugh Masterson Agency from day one. Always helpful and great people to work with. would not go anywhere else!"
We responded:
"Rick - thank you for your positive feedback!! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Lindy Davies

Lindy Davies

March 14, 2025

5  out of  5
rating by Lindy Davies
"Always prompt and courteous service."
We responded:
"Lindy - Thank you for your feedback!!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Jason Szabo

Jason Szabo

March 11, 2025

5  out of  5
rating by Jason Szabo
"I have been using Hugh Masterson - State Farm over 10 years. And they have always given top notch quality service. I have had nothing but great service from all the employees at Hugh Masterson’s office. Lisa Sartin has always helped with all my vehicles be it new or classic."
We responded:
"Jason - I know its hard to believe, but have been with us for 17 years!!! Thank you very much for your continued business!! It has been our pleasure servicing your families insurance needs!! Hugh"