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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Tracy

September 29, 2026

5  out of  5
rating by Joe Tracy
"professional, courteous, talk through options and make sure you understand what you are getting. great costumer service."
We responded:
"Hi Joe, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Palatine.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Hugh Masterson "
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Kathryn Reibel

September 28, 2026

5  out of  5
rating by Kathryn Reibel
"Deanna is amazing to work with! I sure appreciate great Agents. Highly recommend this office!"
We responded:
"Kathryn, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Palatine insurance team! - Your State Farm Agent, Hugh Masterson "
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Elvana Dollenga

September 28, 2026

5  out of  5
rating by Elvana Dollenga
"Mike is incredibly professional and always goes above and beyond to help us with our insurance needs or resolve any issues. I highly recommend visiting this State Farm location and speaking with him."
We responded:
"Thank you for the 5-star review, Elvana! We’re proud to serve the Palatine community and truly appreciate your support. "
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Kristin

September 18, 2026

5  out of  5
rating by Kristin
"Everyone at the office is so incredibly helpful, kind and always there for our family in every way possible."
We responded:
"Thank you for the 5-star review of Hugh Masterson’s team - we really appreciate your kind words! "
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Maggie Coons

September 11, 2026

5  out of  5
rating by Maggie Coons
"Deanna from State Farm went above and beyond to help us sort out our policies, and to make sure we had all the information we needed."
We responded:
"Thank you for the 5-star review of Hugh Masterson’s team - we really appreciate your kind words! "
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Mark Kodlowski

September 8, 2026

5  out of  5
rating by Mark Kodlowski
"I would like to say how helpful Lisa Sartin is. We had a closing and needed a last minute change to the policy and she dropped everything to send it over. In addition, she was extremely helpful throughout the process for our customer. She is also a pleasure to work with. I highly recommend her!"
We responded:
"Mark - We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sean Smith

September 3, 2026

5  out of  5
rating by Sean Smith
"I'm pretty sure my parents were a client since 1995, when Hugh got started, maybe even earlier? That says pretty much everything. As we worked to close my parents Estate, Deanna and Michael and their team were so thoughtful, helpful and went above and beyond to honor my parents estate, protect their interests and guide us to a successful solution. It means so much. Truly like a good neighbor. Thank you!"
We responded:
"Thank you for the 5-star review of Hugh Masterson’s team - we really appreciate your kind words! "
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Maria Peregoodoff

August 31, 2026

5  out of  5
rating by Maria Peregoodoff
"Wonderful practice!! Great service! Very professional!!"
We responded:
"Maria - Thank you for your 5 Star Review!! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kerry Keller

August 26, 2026

5  out of  5
rating by Kerry Keller
"Called your office today to pay our insurance bill on line. She allowed us to pay by check on line. Thank you!"
We responded:
"Thank you for the 5 Star Review!! We are honored by your positive feedback!! "
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J. R.

August 20, 2026

5  out of  5
rating by J. R.
"I have been doing business for decades with the great folks at State Farm. They are always there when I need them the most. I highly recommend the office of Hugh as that is my go to broker."
We responded:
"J., thank you for the fantastic review! We’re always here to support you with your insurance needs in Palatine. "
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viviana garcia

August 14, 2026

5  out of  5
rating by viviana garcia
"Michael is always amazing!! Always so helpful! Just the best!"
We responded:
"Hi viviana, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Hugh Masterson’s team.  Please reach out to us if any questions come up!  - Hugh Masterson’s Insurance Team "
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lee weinman

August 10, 2026

5  out of  5
rating by lee weinman
"Always OUTSTANDING customer service. Very professional, helpful & friendly staff."
We responded:
"Lee - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Wendy Williams

July 29, 2026

5  out of  5
rating by Wendy Williams
"Awesome Agent. Wonderful staff!!!! Karen and the entire team at Hugh’s office are truly so caring and compassionate and very professional. They treat us like family and we appreciate them so much. If you’re thinking about getting policies from this agent, just do it it’ll be the best thing that you ever did!"
We responded:
"Wendy - Thank you for taking the time to share your thoughts!!"
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Chiara Pignatari

July 24, 2026

5  out of  5
rating by Chiara Pignatari
"We’ve only been with State Farm for a few weeks, but our agent, Margaret, has been amazing! She is very kind, professional, and truly knowledgeable. She took the time to explain everything clearly and answer all of our questions. Margaret walked us through all the details so we fully understood our options and could activate our policies smoothly! We are really happy about how things went so far!"
We responded:
"Wow, thank you for the 5-star review, Chiara! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Mark Conneely

July 24, 2026

5  out of  5
rating by Mark Conneely
"Always helpful"
We responded:
"Mark, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Hugh Masterson and Team "
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Kristina G.

July 23, 2026

5  out of  5
rating by Kristina G.
"This team is absolutely the best!! Would highly recommend this agency. We've worked with them for many years and recently have had lots of questions about a move and major policy changes -- they've been SO helpful, answering calls and emails right away and helping with updates while on the phone. They are also always so pleasant to work with -- thank you Karen & team :)"
We responded:
"Kristina, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Hugh Masterson and Team "
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Jordan DuBois

July 22, 2026

5  out of  5
rating by Jordan DuBois
"Amazing! They are very fast, responsive, and thorough. I love working with this office!"
We responded:
"Thank you for the 5-star review, Jordan! We’re proud to serve the Palatine community and truly appreciate your support. "
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Jaclyn Perryman

July 20, 2026

5  out of  5
rating by Jaclyn Perryman
"Everyone at Hugh Masterson’s office is great. We recently just connected with Karen who helped us add a new vehicle to our policy. She walked us through all coverages and options, providing excellent expertise and thorough explanation. Highly recommend!"
We responded:
"Thank you for the 5-star review of Hugh Masterson’s team - we really appreciate your kind words! "
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James Finn

July 16, 2026

5  out of  5
rating by James Finn
"The accident was not my fault. I was parked. Deanna instructed me to not give out my policy # to anyone and the whole situtation worked out fine. Very pleased with the service"
We responded:
"Thank you so much for your wonderful feedback of us here at Hugh Masterson’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Hugh Masterson’s Insurance Team "
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Tom Buban

July 14, 2026

5  out of  5
rating by Tom Buban
"I have been using Hugh and his team for 20 plus years. Someone always answers the phone and can answer my questions. Highly recommend."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Hugh Masterson’s Team. "
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Jeanne Littau

July 9, 2026

5  out of  5
rating by Jeanne Littau
"Highly recommend! Quick to respond and provides great support."
We responded:
"Jeanne, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Hugh Masterson’s Team—we are always here to help!"
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Paige McCrory

July 8, 2026

5  out of  5
rating by Paige McCrory
"Amazing - outstanding service in every aspect. Caring, extremely responsive, professional- truly the best."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Hugh Masterson’s Team. "
Profile photo of Mark Smith

Mark Smith

July 8, 2026

5  out of  5
rating by Mark Smith
"I've been with Hugh Masterson's State Farm agency for many years. Hugh and his team have always been highly responsive in helping through claims and various issues. If you need an agency that you can trust I would highly recommend them."
We responded:
"Thank you so much for the 5-stars, Mark! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Maria Vazquez

July 6, 2026

5  out of  5
rating by Maria Vazquez
"I had an excellent experience with my State Farm agent. Michael Hernandez He was professional, knowledgeable, and took the time to clearly explain every part of my policy in a way that was easy to understand. He answered all of my questions with patience and made sure I felt confident about my coverage before moving forward.
The entire process was smooth, and his communication was outstanding from start to finish. Because of his excellent customer service and attention to detail, becoming a new State Farm client was an easy decision. I truly appreciate the time and effort he put into helping me find the right policy. I highly recommend him to anyone looking for an insurance agent who genuinely cares about their clients."
We responded:
"Thank you for the amazing review, Maria! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Tracy O.

Tracy O.

July 5, 2026

5  out of  5
rating by Tracy O.
"I've had a great experience with Hugh Masterson's State Farm agency. The team is always friendly, professional, and quick to respond whenever I have questions or need assistance. They make the insurance process easy and stress-free, and I truly appreciate their excellent customer service. We've been with them for over 20 years and I highly recommend them to anyone looking for reliable and responsive insurance coverage."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Hugh Masterson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Palatine ."