State Farm® Insurance Agent Hugh Masterson

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Mike Zordan

April 17, 2024

5 out of 5

"Thank you for all your assistance in arranging the renters insurance. It is a pleasure to work with you."

Tom Valverde

April 17, 2024

5 out of 5

"Great service, great pricing, wealth of knowledge! Every time I call or need something they exceed expectations on timeframe to help, completing the request, and do it correctly with a great attitude. The entire team rocks…thank you!!!"

Bob Robinson

April 17, 2024

5 out of 5

"Margaret & Hugh were very helpful in reviewing all coverages and made it very easy to sign up."

John Breen

April 16, 2024

5 out of 5

"Fixed the issue quickly and professionally."

Melissa Benz

April 12, 2024

5 out of 5

"Hugh and Lori and the rest of the staff are some of the nicest, most knowledgeable people in the industry. You're always on a first-name basis, like family but better! My agent for 29 years and would never consider switching. Thanks Hugh!"

Vedat Ellidokuzoğlu

April 5, 2024

5 out of 5

"I had the pleasure of interacting with Michael regarding my Condominium Insurance, and I must say, it was an exceptional experience. From the moment Michael first reached out, his politeness and the clarity of his communication stood out, especially appreciable for someone like me whose first language isn't English. Despite my busy schedule, he ensured the conversation was brief yet informative, respecting my time while thoroughly discussing the insurance details. Michael's professionalism extends beyond his immediate duties. Even though it wasn't required, he took the initiative to understand and adhere to my condominium association's regulations, customizing my insurance plan accordingly. This gesture, along with his consistent availability—promptly returning calls and emails—exemplifies dedication and customer service at its best. What truly sets Michael apart is his ability to explain complex insurance details in a simple, understandable manner without ever making me feel rushed or unimportant. His patience, positive attitude, and genuine passion for helping others are commendable. Palatine City is indeed fortunate to have such a dedicated and kind-hearted insurance agent. I am thoroughly impressed and satisfied with the service provided by Michael and strongly recommend him to anyone seeking insurance assistance. A big thank you, Michael, for making this experience so positive for me!"

nazy khalilova

April 5, 2024

5 out of 5

"Michael Hernandez did an excellent job on helping me sort out my house insurance, I would definitely recommend him to all, he is super knowledgeable and answered any questions and concerns. Thank you Michael, appreciate it!"

S Plate

March 28, 2024

5 out of 5

"We have been with this agency for 30 years, and they never disappoint! Today, Deanna went above and beyond to fix a problem that I couldn’t fix on my own. Thank you, Deanna!"

Pete McTague

March 19, 2024

5 out of 5

"Experienced staff, Friendly service, good follow up"

James Schneider

March 15, 2024

5 out of 5

"Professional and efficient."

Anna B.

March 6, 2024

5 out of 5

"I am pleased to give my auto and home insurance agent, Margaret, a five-star review. Her exceptional customer service, prompt responsiveness, and in-depth knowledge have made my insurance experience seamless. She went the extra mile to address my concerns, ensuring I felt confident and well-protected. I appreciate her efficiency and the peace of mind she has provided. Highly recommend for Margaret’s professionalism and dedication to client satisfaction."

Laura Baier

March 1, 2024

5 out of 5

"Hugh's office is always awesome. They answer my questions. I called Tuesday because we purchased a new car. Deanna made sure to email me a new card quickly. Staff is always pleasant and friendly."

Jose Reyna

February 24, 2024

5 out of 5

"Thank you to Mike Hernandez for the great support. He made the process very simple!"

Dan Cataudella

February 17, 2024

5 out of 5

"Michael Hernandez made switching over from Allstate to State farm super simple. He's very knowledgeable. Great guy!"

Dawn Bazos

January 31, 2024

5 out of 5

"Hugh and all of his staff have treated us like family. Great customer service. 5 🌟"

Todd Ruddy

January 30, 2024

5 out of 5

"They responded so fast with the information I needed. Thank you to the whole High crew!"

Brandon Delacruz

January 13, 2024

5 out of 5

"I got full coverage for my outback and saved a ton. My last insurance company (On/spot) had me waiting on the phone for over 3 hours. So I made the move to state farm answered the phone with them three rings and had me fully covered in less than an hour. Now that's customer service and I really appreciate it."

Michelle

January 11, 2024

5 out of 5

"Michael Hernandez is so helpful, patient, knowledgeable, and detail oriented. Thank you for helping me with my insurance!"

Jill Sokol

January 8, 2024

5 out of 5

"So patient and understanding of individual circumstances. Great followup and treats clients kindly."

phil melhorn

January 8, 2024

5 out of 5

"Deanna was super"

Andrea Davidson

December 31, 2023

5 out of 5

"Very knowledgeable! The entire team is great! Their response to my question is always prompt. If they need more information or unsure of the answer to my question they will seek our corporate rather than guessing. Very Happy with the Masterson Team!"

Charley Mitchell

December 21, 2023

5 out of 5

"We are so happy to be with Hugh Masterson‘s agency. Michael has been a huge help in our transition over and helping us to stay with State Farm."

Blake Keulen

December 20, 2023

5 out of 5

"Lisa was fantastic at getting me quotes in a timely fashion and making sure I was getting the exact coverage I wanted! Highly recommend!"

Tammy Bremer

December 20, 2023

5 out of 5

"Great team in Hugh’s office. Margaret and Michael are also always extremely responsive and helpful!"

Sue Mitchell

December 20, 2023

5 out of 5

"Switched to Hugh’s office when our prior agent retired and are very happy and pleased with how personal Hugh is and very into welcoming new clients. His staff are so professional and knowledgeable. They respond to your calls and questions immediately. Michael Hernandez and Margaret Bieniewski both of his staff go out of their way to follow up on all your concerns and needs. The switch was a great move and one I have recommended to the rest of my family and will continue to refer to others in search of a good insurance company and insurance agent/staff. Thank you Hugh!!"

What our customers say about us...

Mike Zordan

April 17, 2024

5 out of 5

"Thank you for all your assistance in arranging the renters insurance. It is a pleasure to work with you."

Tom Valverde

April 17, 2024

5 out of 5

"Great service, great pricing, wealth of knowledge! Every time I call or need something they exceed expectations on timeframe to help, completing the request, and do it correctly with a great attitude. The entire team rocks…thank you!!!"

Bob Robinson

April 17, 2024

5 out of 5

"Margaret & Hugh were very helpful in reviewing all coverages and made it very easy to sign up."

John Breen

April 16, 2024

5 out of 5

"Fixed the issue quickly and professionally."

Melissa Benz

April 12, 2024

5 out of 5

"Hugh and Lori and the rest of the staff are some of the nicest, most knowledgeable people in the industry. You're always on a first-name basis, like family but better! My agent for 29 years and would never consider switching. Thanks Hugh!"

Vedat Ellidokuzoğlu

April 5, 2024

5 out of 5

"I had the pleasure of interacting with Michael regarding my Condominium Insurance, and I must say, it was an exceptional experience. From the moment Michael first reached out, his politeness and the clarity of his communication stood out, especially appreciable for someone like me whose first language isn't English. Despite my busy schedule, he ensured the conversation was brief yet informative, respecting my time while thoroughly discussing the insurance details. Michael's professionalism extends beyond his immediate duties. Even though it wasn't required, he took the initiative to understand and adhere to my condominium association's regulations, customizing my insurance plan accordingly. This gesture, along with his consistent availability—promptly returning calls and emails—exemplifies dedication and customer service at its best. What truly sets Michael apart is his ability to explain complex insurance details in a simple, understandable manner without ever making me feel rushed or unimportant. His patience, positive attitude, and genuine passion for helping others are commendable. Palatine City is indeed fortunate to have such a dedicated and kind-hearted insurance agent. I am thoroughly impressed and satisfied with the service provided by Michael and strongly recommend him to anyone seeking insurance assistance. A big thank you, Michael, for making this experience so positive for me!"

nazy khalilova

April 5, 2024

5 out of 5

"Michael Hernandez did an excellent job on helping me sort out my house insurance, I would definitely recommend him to all, he is super knowledgeable and answered any questions and concerns. Thank you Michael, appreciate it!"

S Plate

March 28, 2024

5 out of 5

"We have been with this agency for 30 years, and they never disappoint! Today, Deanna went above and beyond to fix a problem that I couldn’t fix on my own. Thank you, Deanna!"

Pete McTague

March 19, 2024

5 out of 5

"Experienced staff, Friendly service, good follow up"

James Schneider

March 15, 2024

5 out of 5

"Professional and efficient."

Anna B.

March 6, 2024

5 out of 5

"I am pleased to give my auto and home insurance agent, Margaret, a five-star review. Her exceptional customer service, prompt responsiveness, and in-depth knowledge have made my insurance experience seamless. She went the extra mile to address my concerns, ensuring I felt confident and well-protected. I appreciate her efficiency and the peace of mind she has provided. Highly recommend for Margaret’s professionalism and dedication to client satisfaction."

Laura Baier

March 1, 2024

5 out of 5

"Hugh's office is always awesome. They answer my questions. I called Tuesday because we purchased a new car. Deanna made sure to email me a new card quickly. Staff is always pleasant and friendly."

Jose Reyna

February 24, 2024

5 out of 5

"Thank you to Mike Hernandez for the great support. He made the process very simple!"

Dan Cataudella

February 17, 2024

5 out of 5

"Michael Hernandez made switching over from Allstate to State farm super simple. He's very knowledgeable. Great guy!"

Dawn Bazos

January 31, 2024

5 out of 5

"Hugh and all of his staff have treated us like family. Great customer service. 5 🌟"

Todd Ruddy

January 30, 2024

5 out of 5

"They responded so fast with the information I needed. Thank you to the whole High crew!"

Brandon Delacruz

January 13, 2024

5 out of 5

"I got full coverage for my outback and saved a ton. My last insurance company (On/spot) had me waiting on the phone for over 3 hours. So I made the move to state farm answered the phone with them three rings and had me fully covered in less than an hour. Now that's customer service and I really appreciate it."

Michelle

January 11, 2024

5 out of 5

"Michael Hernandez is so helpful, patient, knowledgeable, and detail oriented. Thank you for helping me with my insurance!"

Jill Sokol

January 8, 2024

5 out of 5

"So patient and understanding of individual circumstances. Great followup and treats clients kindly."

phil melhorn

January 8, 2024

5 out of 5

"Deanna was super"

Andrea Davidson

December 31, 2023

5 out of 5

"Very knowledgeable! The entire team is great! Their response to my question is always prompt. If they need more information or unsure of the answer to my question they will seek our corporate rather than guessing. Very Happy with the Masterson Team!"

Charley Mitchell

December 21, 2023

5 out of 5

"We are so happy to be with Hugh Masterson‘s agency. Michael has been a huge help in our transition over and helping us to stay with State Farm."

Blake Keulen

December 20, 2023

5 out of 5

"Lisa was fantastic at getting me quotes in a timely fashion and making sure I was getting the exact coverage I wanted! Highly recommend!"

Tammy Bremer

December 20, 2023

5 out of 5

"Great team in Hugh’s office. Margaret and Michael are also always extremely responsive and helpful!"

Sue Mitchell

December 20, 2023

5 out of 5

"Switched to Hugh’s office when our prior agent retired and are very happy and pleased with how personal Hugh is and very into welcoming new clients. His staff are so professional and knowledgeable. They respond to your calls and questions immediately. Michael Hernandez and Margaret Bieniewski both of his staff go out of their way to follow up on all your concerns and needs. The switch was a great move and one I have recommended to the rest of my family and will continue to refer to others in search of a good insurance company and insurance agent/staff. Thank you Hugh!!"