State Farm® Insurance Agent Hugh Masterson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gerald Ross
June 19, 2025
"I was looking to compare policies for home, auto and umbrella. I was referred to Karen. She got to me immediately and took my information and said she would run a comparison. She got back to me within1 day with coverage and quotes. She answered multiple questions and followed up promptly. I changed companies and am grateful for her follow-up. She did all of this on-line and I now feel better protected at a much better price."
Melissa Benz
June 19, 2025
"Hugh and Lori and the rest of the staff are some of the nicest, most knowledgeable people in the industry. You're always on a first-name basis, like family but better! My agent for 29 years and would never consider switching. Thanks Hugh! 2025 Update: Margaret is awesome, too. Made updating coverage super easy. Like a few minutes easy!!"
Nancy Ritze-Cullen
June 18, 2025
"The conversation centered around what my true needs were for my car insurance, and come to find out I didn't need the insurance coverage I had due to kids growing up, and not living at home etc. Overall a very helpful conversation!"
"Nancy - we appreciate your review! We are glad to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!!"
Debbi Azpuru
June 13, 2025
"Shout out to Deanna @hugh Masterson’s State Farm office. She’s always so helpful."
"Debbi - Thanks for your positive feedback!! If there is anything else we can do to help, please let us know!"
Cathy Geddes
June 6, 2025
"Margaret worked hard to get me a good fair rate for my auto insurance coverage. I really appreciated her help and the time she spent researching this."
"Cathy - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Deana Dolan
May 30, 2025
"Top notch customer service from this group! Mike was fantastic highly recommend moving if your not happy with your current carrier."
"Deana - We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Denise Block
May 23, 2025
"They have been great to work with"
"Denise - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Elliot Brandt
May 23, 2025
"Responsive, helpful and fast - great experience"
"Elliot - thank you for your feedback!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jeff Kunkel
May 22, 2025
"Extremely helpful and knowledgeable staff"
"Jeff - Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Mary Kopeny
May 20, 2025
"Personal and friendly service. I mailed proof that I had taken the AARP driving course on Saturday and received word that it had been posted to my policy by Monday."
"Mary - Thank you for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Terry Graber
May 16, 2025
"Margaret was very helpful and was able to put together insurance policies for our vehicles that was right for our family!"
"Terry - we appreciate your review!! We are glad to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Steve Amidei
May 6, 2025
"I very much enjoy having my auto and homeowners policies with Hugh Masterson's State Farm office in Palatine. The people who work there are very friendly and efficient - they take good care of all my insurance needs. Deanna and I do lots of things over text message which saves me a lot of time. Thanks !"
"Steve -we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mark Kodlowski
April 29, 2025
"I would like to say how helpful Lisa Sartin is. We had a closing and needed a last minute change to the policy and she dropped everything to send it over. In addition, she was extremely helpful throughout the process for our customer. She is also a pleasure to work with. I highly recommend her!"
"Mark - We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
J
April 28, 2025
"Excellent experience! Miriam is extremely knowledgeable, friendly and helpful! Much appreciated!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Janet Jensen
April 22, 2025
"Everyone is extremely helpful, always very pleasant, and great to work with! Thank you all for everything you do to help me!"
"Janet - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Mike Zordan
April 22, 2025
"Thank you for all your assistance in arranging the renter's insurance. It is a pleasure to work with you."
"Thank you Mike!!"
Riley Mahon
April 22, 2025
"Super helpful and great customer service."
"Riley - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jose Luna
April 22, 2025
"Carmen has a lot of knowledge and great customer service, answered all my questions and I never felt rushed."
"Jose - thank you for your positive feedback! It’s our pleasure to assist you with your insurance needs! "
Carol Marker
April 18, 2025
"Lisa was efficient and polite!"
"Carol - Thank you for your positive feedback! If there is anything else we can do for your insurance needs, just let us know!"
Nancysabel García
April 17, 2025
"I highly recommend State Farm, I recently requested to Hugh Masterson Insurance Agency a HoA policy for a new unit. I was very impressed with the ease of the online process. It was a great EXPERIENCE, specifically working with its staff (Lisa). She was very friendly and professional with a rapid response."
"Nancy - Thank you for your 5-star review!! My State Farm team and I are happy to be your good neighbor!!"
Jim Holbach
April 10, 2025
"Lisa Sartin was great from our first phone call to inquire about insurance. She gave us all the necessary information quickly and was happy to answer all questions completely and honestly. we are feeling like we made the right decision with SF and Hugh Masterson's office"
"Jim - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Aron Walker
April 5, 2025
"Awesome insurance agency! They offer great customer service! Highly recommended."
"Aron - Thank you for taking the time to share your thoughts!! We truly appreciate it!! "
Rick Zielinski
March 15, 2025
"I have been with the Hugh Masterson Agency from day one. Always helpful and great people to work with. would not go anywhere else!"
"Rick - thank you for your positive feedback!! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lindy Davies
March 14, 2025
"Always prompt and courteous service."
"Lindy - Thank you for your feedback!!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jason Szabo
March 11, 2025
"I have been using Hugh Masterson - State Farm over 10 years. And they have always given top notch quality service. I have had nothing but great service from all the employees at Hugh Masterson’s office. Lisa Sartin has always helped with all my vehicles be it new or classic."
"Jason - I know its hard to believe, but have been with us for 17 years!!! Thank you very much for your continued business!! It has been our pleasure servicing your families insurance needs!! Hugh"