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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wendy Williams

July 29, 2026

5  out of  5
rating by Wendy Williams
"Awesome Agent. Wonderful staff!!!! Karen and the entire team at Hugh’s office are truly so caring and compassionate and very professional. They treat us like family and we appreciate them so much. If you’re thinking about getting policies from this agent, just do it it’ll be the best thing that you ever did!"
We responded:
"Wendy - Thank you for taking the time to share your thoughts!!"
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Chiara Pignatari

July 24, 2026

5  out of  5
rating by Chiara Pignatari
"We’ve only been with State Farm for a few weeks, but our agent, Margaret, has been amazing! She is very kind, professional, and truly knowledgeable. She took the time to explain everything clearly and answer all of our questions. Margaret walked us through all the details so we fully understood our options and could activate our policies smoothly! We are really happy about how things went so far!"
We responded:
"Wow, thank you for the 5-star review, Chiara! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Mark Conneely

July 24, 2026

5  out of  5
rating by Mark Conneely
"Always helpful"
We responded:
"Mark, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Hugh Masterson and Team "
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Kristina G.

July 23, 2026

5  out of  5
rating by Kristina G.
"This team is absolutely the best!! Would highly recommend this agency. We've worked with them for many years and recently have had lots of questions about a move and major policy changes -- they've been SO helpful, answering calls and emails right away and helping with updates while on the phone. They are also always so pleasant to work with -- thank you Karen & team :)"
We responded:
"Kristina, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Hugh Masterson and Team "
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Jordan DuBois

July 22, 2026

5  out of  5
rating by Jordan DuBois
"Amazing! They are very fast, responsive, and thorough. I love working with this office!"
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Jaclyn Perryman

July 20, 2026

5  out of  5
rating by Jaclyn Perryman
"Everyone at Hugh Masterson’s office is great. We recently just connected with Karen who helped us add a new vehicle to our policy. She walked us through all coverages and options, providing excellent expertise and thorough explanation. Highly recommend!"
We responded:
"Thank you for the 5-star review of Hugh Masterson’s team - we really appreciate your kind words! "
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James Finn

July 16, 2026

5  out of  5
rating by James Finn
"The accident was not my fault. I was parked. Deanna instructed me to not give out my policy # to anyone and the whole situtation worked out fine. Very pleased with the service"
We responded:
"Thank you so much for your wonderful feedback of us here at Hugh Masterson’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Hugh Masterson’s Insurance Team "
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Tom Buban

July 14, 2026

5  out of  5
rating by Tom Buban
"I have been using Hugh and his team for 20 plus years. Someone always answers the phone and can answer my questions. Highly recommend."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Hugh Masterson’s Team. "
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Jeanne Littau

July 9, 2026

5  out of  5
rating by Jeanne Littau
"Highly recommend! Quick to respond and provides great support."
We responded:
"Jeanne, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Hugh Masterson’s Team—we are always here to help!"
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Paige McCrory

July 8, 2026

5  out of  5
rating by Paige McCrory
"Amazing - outstanding service in every aspect. Caring, extremely responsive, professional- truly the best."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Hugh Masterson’s Team. "
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Mark Smith

July 8, 2026

5  out of  5
rating by Mark Smith
"I've been with Hugh Masterson's State Farm agency for many years. Hugh and his team have always been highly responsive in helping through claims and various issues. If you need an agency that you can trust I would highly recommend them."
We responded:
"Thank you so much for the 5-stars, Mark! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Maria Vazquez

July 6, 2026

5  out of  5
rating by Maria Vazquez
"I had an excellent experience with my State Farm agent. Michael Hernandez He was professional, knowledgeable, and took the time to clearly explain every part of my policy in a way that was easy to understand. He answered all of my questions with patience and made sure I felt confident about my coverage before moving forward.
The entire process was smooth, and his communication was outstanding from start to finish. Because of his excellent customer service and attention to detail, becoming a new State Farm client was an easy decision. I truly appreciate the time and effort he put into helping me find the right policy. I highly recommend him to anyone looking for an insurance agent who genuinely cares about their clients."
We responded:
"Thank you for the amazing review, Maria! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Tracy Odena

July 5, 2026

5  out of  5
rating by Tracy Odena
"I've had a great experience with Hugh Masterson's State Farm agency. The team is always friendly, professional, and quick to respond whenever I have questions or need assistance. They make the insurance process easy and stress-free, and I truly appreciate their excellent customer service. We've been with them for over 20 years and I highly recommend them to anyone looking for reliable and responsive insurance coverage."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Hugh Masterson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Palatine ."
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Mike

July 1, 2026

5  out of  5
rating by Mike
"I rarely have to call Hugh Masterson’s office but when I do I’m treated like an old friend. The staff is professional and very friendly. They always follow up and are a pleasure to work with.
I’ve called Hugh over the years to ask for insurance related advice, sometimes not related to State Farm, and he’s always gracious and answers my questions.

I highly recommend Hugh Masterson and his staff for your insurance needs."
We responded:
"Mike - thank you for the positive rating!"
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Lupe Serrato

June 18, 2026

5  out of  5
rating by Lupe Serrato
"Service is always 👌 💯... Michael and the girls are wonderful, very helpful and knowledgeable!!!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Hugh Masterson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Palatine ."
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Rosario Diaz

June 18, 2026

4  out of  5
rating by Rosario Diaz
"Michael Hernández is a wonderful sale agent . We apréciate all his hard work and dedication to his profession and customer service. May god continue his service and continue to work hard and help his customers service. God bless you Michael."
We responded:
"Rosario, thank you for your kind review of us here on State Farm Agent Hugh Masterson’s Team. We truly appreciate all our customers and value your feedback here in our Palatine office. "
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Casimiro Caballero

June 17, 2026

5  out of  5
rating by Casimiro Caballero
"Michael Hernandez me ayuda todo el tiempo. Buen servicio. Lo recomiendo."
We responded:
"We are grateful for your 5-star review, Casimiro! Thanks for taking a moment to share your positive rating of State Farm Agent Hugh Masterson’s Team here in Palatine . "
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Colett Aguirre

June 17, 2026

5  out of  5
rating by Colett Aguirre
"I have used Hugh Masterson’s agency for 7 years now for home and cars and the level of service is excellent whether I deal with Hugh, Karen or anyone at his agency. They have been helpful in getting me the best rates possible and have recommended them to anyone looking to change agents."
We responded:
"Colett, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Hugh Masterson’s Team here in our Palatine office. "
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Mike N

June 16, 2026

5  out of  5
rating by Mike N
"Have been with Hugh and staff for 30 years and have always received great service with that added personal touch of them genuinely caring about what's best for your needs"
We responded:
"We appreciate your review, Mike. We are so happy that you had such a wonderful experience with State Farm Agent Hugh Masterson’s Team here in Palatine ! "
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Michael Schmidt

June 15, 2026

5  out of  5
rating by Michael Schmidt
"Michael H. was extremely helpful and very responsive."
We responded:
"Thank you so much for the 5-star rating, Michael! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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John Miskella

June 12, 2026

5  out of  5
rating by John Miskella
"Hugh Masterson runs a great State Farm branch. His agent Michael Hernandez was excellent! Easy to work with and very friendly. 5 Stars definitely."
We responded:
"Thank you for the amazing review, John! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Sanaa Yazbek

June 11, 2026

5  out of  5
rating by Sanaa Yazbek
"I have them with them for over 10 years! They are absolutely wonderful. Thank you."
We responded:
"Thanks Sanaa!!"
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Michael Cross

May 29, 2026

5  out of  5
rating by Michael Cross
"I have been using the Hugh Masterson office for years. They are always very polite and helpful. Today Mike saved the day and help get some better coverage and discounts."
We responded:
"Thank you so much for the 5-stars, Michael! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Sylvia Garcia

May 19, 2026

5  out of  5
rating by Sylvia Garcia
"Thank you Hugh for all the years and recently Michael Hernandez what a professional person and so helpful in sending all the explanations. I feel horrible leaving State Farm but unable to budget that payment."
We responded:
"We are grateful for your 5-star review, Sylvia! Thanks for taking a moment to share your positive rating of State Farm Agent Hugh Masterson’s Team here in Palatine . "
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Tarzan Hero

May 19, 2026

5  out of  5
rating by Tarzan Hero
"​"I had a fantastic experience working with Lisa at State Farm. She was incredibly professional, knowledgeable, and took the time to answer all of my questions clearly. She made sure I understood my coverage options without trying to rush me through the process. It is rare to find customer service this thorough and patient these days. Highly recommend working with her!""
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."