State Farm® Insurance Agent Hugh Masterson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Steve Amidei
May 6, 2025
"I very much enjoy having my auto and homeowners policies with Hugh Masterson's State Farm office in Palatine. The people who work there are very friendly and efficient - they take good care of all my insurance needs. Deanna and I do lots of things over text message which saves me a lot of time. Thanks !"
Mark Kodlowski
April 29, 2025
"I would like to say how helpful Lisa Sartin is. We had a closing and needed a last minute change to the policy and she dropped everything to send it over. In addition, she was extremely helpful throughout the process for our customer. She is also a pleasure to work with. I highly recommend her!"
"Mark - We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
J
April 28, 2025
"Excellent experience! Miriam is extremely knowledgeable, friendly and helpful! Much appreciated!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Janet Jensen
April 22, 2025
"Everyone is extremely helpful, always very pleasant, and great to work with! Thank you all for everything you do to help me!"
"Janet - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Mike Zordan
April 22, 2025
"Thank you for all your assistance in arranging the renter's insurance. It is a pleasure to work with you."
"Thank you Mike!!"
Riley Mahon
April 22, 2025
"Super helpful and great customer service."
"Riley - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jose Luna
April 22, 2025
"Carmen has a lot of knowledge and great customer service, answered all my questions and I never felt rushed."
"Jose - thank you for your positive feedback! It’s our pleasure to assist you with your insurance needs! "
Carol Marker
April 18, 2025
"Lisa was efficient and polite!"
"Carol - Thank you for your positive feedback! If there is anything else we can do for your insurance needs, just let us know!"
Nancysabel García
April 17, 2025
"I highly recommend State Farm, I recently requested to Hugh Masterson Insurance Agency a HoA policy for a new unit. I was very impressed with the ease of the online process. It was a great EXPERIENCE, specifically working with its staff (Lisa). She was very friendly and professional with a rapid response."
"Nancy - Thank you for your 5-star review!! My State Farm team and I are happy to be your good neighbor!!"
Elliot Brandt
April 17, 2025
"Responsive, helpful and fast - great experience"
"Elliot - thank you for your feedback!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jim Holbach
April 10, 2025
"Lisa Sartin was great from our first phone call to inquire about insurance. She gave us all the necessary information quickly and was happy to answer all questions completely and honestly. we are feeling like we made the right decision with SF and Hugh Masterson's office"
"Jim - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Aron Walker
April 5, 2025
"Awesome insurance agency! They offer great customer service! Highly recommended."
"Aron - Thank you for taking the time to share your thoughts!! We truly appreciate it!! "
Rick Zielinski
March 15, 2025
"I have been with the Hugh Masterson Agency from day one. Always helpful and great people to work with. would not go anywhere else!"
"Rick - thank you for your positive feedback!! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lindy Davies
March 14, 2025
"Always prompt and courteous service."
"Lindy - Thank you for your feedback!!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jason Szabo
March 11, 2025
"I have been using Hugh Masterson - State Farm over 10 years. And they have always given top notch quality service. I have had nothing but great service from all the employees at Hugh Masterson’s office. Lisa Sartin has always helped with all my vehicles be it new or classic."
"Jason - I know its hard to believe, but have been with us for 17 years!!! Thank you very much for your continued business!! It has been our pleasure servicing your families insurance needs!! Hugh"
Sabino Arredondo
March 7, 2025
"Great experience talking to Deanne, she was so attentive and helpful."
"Sabino - Thank you for reviewing our State Farm office!! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Danielle Vinokur
March 6, 2025
"It was a pleasure working with Hugh Masterson - State Farm Insurance Agent. Office representative, Margaret B., was extremely knowledgeable, kind, and proactive. She clearly explained to me policy details and benefits to ensure I fully understood what I was signing up for. Thank you for making this process seamless! I appreciate the attention and care for your customers."
"Danielle - Thank you for your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Evelia Blancas
March 6, 2025
"All of the staff is kind and patient, excellent service. Michael was very helpful and the best!"
"Evelia - we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Kristine
February 28, 2025
"Hugh Masterson and everyone at his office continue to help save us money on our insurance policies whenever they can! Highly recommend !!!"
"Kristine -- Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Grissella Martinez
February 27, 2025
"I’ve been a customer here for over 15 years and have never had any issues. Always fast to address any concerns. Would highly recommend this office!"
"Grissella - Thank you for the review!! We truly appreciate your business! We are delighted to know you had a great experience!! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!!"
Kristie Harmke
February 26, 2025
"We have been with this office for over 20 years. They are always a pleasure to work with. Quick reply’s and always available. Thank you."
kathleen casiano
February 25, 2025
"Efficient, professional and friendly! Lisa is great!"
"Kathleen - we appreciate your review!! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Greg Dalesandro
February 25, 2025
"There is never any problems,Thanks for your services 😀"
"Greg - Thank you for your 5-star review!!!! "
Kaitlyn nicolee
February 24, 2025
"Wonderful all around , our family has been with them for years . Highly recommend!!"
"Kaitlyn -- We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Laura Winters
February 17, 2025
"Deanna diligently investigated our rather unusual billing issue and kept me well informed as her investigation progressed. She joined a call with our mortgage servicer along the way as well. We really appreciated the excellent service and friendly professionalism from Deanna as she orchestrated the resolution of the issue."
"Laura - We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out!! "