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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Andrew Matanovic

September 14, 2023

5  out of  5 rating by Andrew Matanovic
"Very helpful in answering my questions."

Denise C

September 12, 2023

5  out of  5 rating by Denise C
"Hugh and his team are wonderful to work with!"


September 7, 2023

5  out of  5 rating by Michael
"Hugh’s team are the best!"

Jose Bosque

August 31, 2023

5  out of  5 rating by Jose Bosque
"I want to take a moment to give a huge thumbs up to Mike Hernandez, my insurance agent extraordinaire! Mike's expertise and dedication are second to none. He walked me through all the nitty-gritty details with a smile, making sure I understood everything. What sets Mike apart is his genuine care for his clients. He didn't just sell me a policy; he crafted a personalized insurance plan that fits like a glove. His friendly and approachable nature turned a potentially overwhelming experience into a pleasant one. If you're on the hunt for an insurance agent who combines knowledge, passion, and an unmatched commitment to your security, I can't recommend Mike Hernandez enough. Cheers to you, Mike! 🎉🛡️ #MikeHernandezInsuranceRockstar"

Jonathan Sanchez

August 31, 2023

5  out of  5 rating by Jonathan Sanchez
"Michael Hernandez was our representative and he knocked it out of the park. Not only was he very professional. But he also answered all of our questions. Highly recommend you go with him and this office."

Samantha DiCanio

August 30, 2023

5  out of  5 rating by Samantha DiCanio
"Agent Mike was a tremendous help! He answered all of my questions thoroughly and made me feel more comfortable about making an informed choice. Thank you so much Mike!"

James Goodwin

August 29, 2023

5  out of  5 rating by James Goodwin
"Did an agency switch before my policy renewals. In particular, Deeana was fantastic to work with - very thorough and was able to address all of my questions/concerns in short order."

Evan Waller

August 25, 2023

5  out of  5 rating by Evan Waller
"Paul Kwiatkowski, one of Hugh's representatives, was great to work with. Amazing service here. Would recommend."


August 23, 2023

5  out of  5 rating by Geri
"Margaret returned my messages promptly. She was proactive in having additional coverage costs that were not on my Allstate policy so I could decide right away if I wanted to include them in my new policy. Plus saving me $600 a year. She was super nice as well. Thanks Margaret!"

Negar Sedghi

August 4, 2023

5  out of  5 rating by Negar Sedghi
"Excellent consumer service, accessible, agile and adaptable"

Keara Kass

July 31, 2023

5  out of  5 rating by Keara Kass
"Margaret was very helpful and responsive, and helped get me the best rate!"

Jeff Wilcox

July 31, 2023

5  out of  5 rating by Jeff Wilcox
"Thanks for all your help, team!! Nice and easy process and saved me a ton of money. FIVE STARS!"

Scott & Mel Dixon

July 28, 2023

5  out of  5 rating by Scott & Mel Dixon
"Hugh Masterson State Farm office has an awesome team. They are always friendly and helpful when we have questions. They are quick and reliable when we’ve had to file a claim."

Cindy Robinson

July 7, 2023

5  out of  5 rating by Cindy Robinson
"Love my State Farm agent and office always helpful gets anything I need done immediately, they have never let me down."


June 30, 2023

5  out of  5 rating by Samantha
"If you’re with State Farm and you’re not working with Hugh Masterson’s office, I feel sorry for you. Lisa, Hugh, and the rest of the staff are so committed to their clients and they truly care about having your business. I’ve always been helped out with any issues super promptly and they really take the headache out of dealing with insurance companies. I hope they stay in Palatine forever; this team is a community asset."

Juan Estrada

June 28, 2023

5  out of  5 rating by Juan Estrada
"Great service, thanks Margaret, lets go for the next insurance :)"

Mike Zordan

June 14, 2023

5  out of  5 rating by Mike Zordan
"Thank you for all your assistance in arranging the renters insurance."

Debbi Azpuru

June 6, 2023

5  out of  5 rating by Debbi Azpuru
"Always great service!"

James Lang

May 12, 2023

5  out of  5 rating by James Lang
"Top-notch service, top-notch people -- you never want to 'need' insurance, but when I, and my family, have needed it, they always take care of us."

Magda Houlberg

May 11, 2023

5  out of  5 rating by Magda Houlberg
"Absolutely the best insurance team you could hope for. They are consummate professionals. We have been with them for over 15 years and counting!"

satya prakash mohapatra

May 5, 2023

5  out of  5 rating by satya prakash mohapatra
"The request was taken care by Deanne very carefully. She went above and beyond to update my rental mailing address."

Emily Jacob

April 11, 2023

5  out of  5 rating by Emily Jacob
"Prompt immediate attention"

Cecilia Mercado

April 7, 2023

5  out of  5 rating by Cecilia Mercado
"Everyone is always very helpful, and welcoming. Been with them for years, they never fail me. Thank you !"

Jacek Matyszewski

March 15, 2023

5  out of  5 rating by Jacek Matyszewski
"Margaret is an excellent insurance agent. She has handled my cars, business, and home for years. She has been attentive, without surprise rate increases, and knowledgeable to answer all my questions. She is extremely reliable, and will get back to you immediately. I would highly recommend her.;"

David Fascio

March 10, 2023

5  out of  5 rating by David Fascio
"State Farm is a really good and reliable option for renter insurance. They guide me so fast and policy cost is very competitive. They were in touch with me all the time and clarified any doubt I had. Thanks!"