Reviews

"Deanna’s customer service is outstanding. I sent some information just a few minutes before 5 o’clock on a Friday and she called immediately and added our daughter to our insurance so she could drive that weekend."

"Michael is very helpful and professional."

"We've been doing business with Hugh Masterson State Farm Insurance for many years and never disappointed with their quality of service. Very prompt and friendly. Two thumbs up!"

"-Miriam has been an excellent agent. She’s always helping and answering questions I have. She’s also very nice and professional when it comes to explaining confusion I might have."

"Miriam was helpful and answered all my questions."

"I have had a great experience working with Michael. He is always very thorough, respectful, and helpful. I really appreciate his positive attitude every time we’ve spoken. Great work Michael, I would definitely recommend working with him!"

"Excellent service by the team. Very responsive and knowledgeable on policies and claims. Highly recommend them for any insurance needs across the NW suburbs."

"professional, courteous, talk through options and make sure you understand what you are getting. great costumer service."

"Deanna is amazing to work with! I sure appreciate great Agents. Highly recommend this office!"

"Mike is incredibly professional and always goes above and beyond to help us with our insurance needs or resolve any issues. I highly recommend visiting this State Farm location and speaking with him."

"Everyone at the office is so incredibly helpful, kind and always there for our family in every way possible."

"Deanna from State Farm went above and beyond to help us sort out our policies, and to make sure we had all the information we needed."

"I would like to say how helpful Lisa Sartin is. We had a closing and needed a last minute change to the policy and she dropped everything to send it over. In addition, she was extremely helpful throughout the process for our customer. She is also a pleasure to work with. I highly recommend her!"

"I'm pretty sure my parents were a client since 1995, when Hugh got started, maybe even earlier? That says pretty much everything. As we worked to close my parents Estate, Deanna and Michael and their team were so thoughtful, helpful and went above and beyond to honor my parents estate, protect their interests and guide us to a successful solution. It means so much. Truly like a good neighbor. Thank you!"

"Wonderful practice!! Great service! Very professional!!"

"Called your office today to pay our insurance bill on line. She allowed us to pay by check on line. Thank you!"

"I have been doing business for decades with the great folks at State Farm. They are always there when I need them the most. I highly recommend the office of Hugh as that is my go to broker."

"Michael is always amazing!! Always so helpful! Just the best!"

"Always OUTSTANDING customer service. Very professional, helpful & friendly staff."

"Awesome Agent. Wonderful staff!!!! Karen and the entire team at Hugh’s office are truly so caring and compassionate and very professional. They treat us like family and we appreciate them so much. If you’re thinking about getting policies from this agent, just do it it’ll be the best thing that you ever did!"

"We’ve only been with State Farm for a few weeks, but our agent, Margaret, has been amazing! She is very kind, professional, and truly knowledgeable. She took the time to explain everything clearly and answer all of our questions. Margaret walked us through all the details so we fully understood our options and could activate our policies smoothly! We are really happy about how things went so far!"

"Always helpful"

"This team is absolutely the best!! Would highly recommend this agency. We've worked with them for many years and recently have had lots of questions about a move and major policy changes -- they've been SO helpful, answering calls and emails right away and helping with updates while on the phone. They are also always so pleasant to work with -- thank you Karen & team :)"

"Amazing! They are very fast, responsive, and thorough. I love working with this office!"

"Everyone at Hugh Masterson’s office is great. We recently just connected with Karen who helped us add a new vehicle to our policy. She walked us through all coverages and options, providing excellent expertise and thorough explanation. Highly recommend!"