Reviews
State Farm® Agent Hugh Masterson
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Leave us a review
Get a quote today
What our customers say about us...
Jorge Bermudez
November 6, 2026
"Great experience with Karen Mellon. She made the process
so much easier for me and was patient with every question I had. Would highly recommend."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Joe Tenuta
November 6, 2026
"Lisa is my go to on the team. She’s on top of everything and her follow up is always timely. I appreciate the level of customer support provided."
We responded:
"Joe, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Palatine. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Hugh Masterson and Team "
Riley Fay
November 6, 2026
"I always get excellent and professional help from anyone I work with in Hugh Masterson's office. It's always very easy working with all the people."
We responded:
"Thank you so much for the 5 stars, Riley! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Dori Schleehauf
November 4, 2026
"Dori Schleehauf @ W.E. Carlson Corporation
We have State Farm insurance for several of our company owned vehicles. Hugh and his staff are fantastic!! They've got your back. Thank you!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Palatine. "
Ryan G
November 3, 2026
"Great group of people at this office. Always extremely professional and courteous!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Palatine. "
Allyson Vallely
October 23, 2026
"Deanna’s customer service is outstanding. I sent some information just a few minutes before 5 o’clock on a Friday and she called immediately and added our daughter to our insurance so she could drive that weekend."
We responded:
"Allyson, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Palatine insurance team! - Your State Farm Agent, Hugh Masterson "
Alexander B
October 22, 2026
"Michael is very helpful and professional."
We responded:
"Thank you so much for the 5 stars, Alexander! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Jung Kim
October 22, 2026
"We've been doing business with Hugh Masterson State Farm Insurance for many years and never disappointed with their quality of service. Very prompt and friendly. Two thumbs up!"
We responded:
"Thank you so much for the 5 stars, Jung! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Northwest Cement Inc.
October 20, 2026
"-Miriam has been an excellent agent. She’s always helping and answering questions I have. She’s also very nice and professional when it comes to explaining confusion I might have."
We responded:
"Thank you so much for the 5 stars, Northwest! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
George Yaeger
October 16, 2026
"Miriam was helpful and answered all my questions."
We responded:
"George, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Palatine. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Hugh Masterson and Team "
William Sampson
October 13, 2026
"I have had a great experience working with Michael. He is always very thorough, respectful, and helpful. I really appreciate his positive attitude every time we’ve spoken. Great work Michael, I would definitely recommend working with him!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Palatine to know you had such a great experience with us. "
Anierudh
October 9, 2026
"Excellent service by the team. Very responsive and knowledgeable on policies and claims. Highly recommend them for any insurance needs across the NW suburbs."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Hugh Masterson’s team. "
Joe Tracy
September 29, 2026
"professional, courteous, talk through options and make sure you understand what you are getting. great costumer service."
We responded:
"Hi Joe, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Palatine. If you ever need help, we are just a phone call away! - Your State Farm Agent, Hugh Masterson "
Kathryn Reibel
September 28, 2026
"Deanna is amazing to work with! I sure appreciate great Agents. Highly recommend this office!"
We responded:
"Kathryn, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Palatine insurance team! - Your State Farm Agent, Hugh Masterson "
Elvana Dollenga
September 28, 2026
"Mike is incredibly professional and always goes above and beyond to help us with our insurance needs or resolve any issues. I highly recommend visiting this State Farm location and speaking with him."
We responded:
"Thank you for the 5-star review, Elvana! We’re proud to serve the Palatine community and truly appreciate your support. "
Kristin
September 18, 2026
"Everyone at the office is so incredibly helpful, kind and always there for our family in every way possible."
We responded:
"Thank you for the 5-star review of Hugh Masterson’s team - we really appreciate your kind words! "
Maggie Coons
September 11, 2026
"Deanna from State Farm went above and beyond to help us sort out our policies, and to make sure we had all the information we needed."
We responded:
"Thank you for the 5-star review of Hugh Masterson’s team - we really appreciate your kind words! "
Mark Kodlowski
September 8, 2026
"I would like to say how helpful Lisa Sartin is. We had a closing and needed a last minute change to the policy and she dropped everything to send it over. In addition, she was extremely helpful throughout the process for our customer. She is also a pleasure to work with. I highly recommend her!"
We responded:
"Mark - We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Sean Smith
September 3, 2026
"I'm pretty sure my parents were a client since 1995, when Hugh got started, maybe even earlier? That says pretty much everything. As we worked to close my parents Estate, Deanna and Michael and their team were so thoughtful, helpful and went above and beyond to honor my parents estate, protect their interests and guide us to a successful solution. It means so much. Truly like a good neighbor. Thank you!"
We responded:
"Thank you for the 5-star review of Hugh Masterson’s team - we really appreciate your kind words! "
Maria Peregoodoff
August 31, 2026
"Wonderful practice!! Great service! Very professional!!"
We responded:
"Maria - Thank you for your 5 Star Review!! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kerry Keller
August 26, 2026
"Called your office today to pay our insurance bill on line. She allowed us to pay by check on line. Thank you!"
We responded:
"Thank you for the 5 Star Review!! We are honored by your positive feedback!! "
J. R.
August 20, 2026
"I have been doing business for decades with the great folks at State Farm. They are always there when I need them the most. I highly recommend the office of Hugh as that is my go to broker."
We responded:
"J., thank you for the fantastic review! We’re always here to support you with your insurance needs in Palatine. "
viviana garcia
August 14, 2026
"Michael is always amazing!! Always so helpful! Just the best!"
We responded:
"Hi viviana, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Hugh Masterson’s team. Please reach out to us if any questions come up! - Hugh Masterson’s Insurance Team "
lee weinman
August 10, 2026
"Always OUTSTANDING customer service. Very professional, helpful & friendly staff."
We responded:
"Lee - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Wendy Williams
July 29, 2026
"Awesome Agent. Wonderful staff!!!! Karen and the entire team at Hugh’s office are truly so caring and compassionate and very professional. They treat us like family and we appreciate them so much. If you’re thinking about getting policies from this agent, just do it it’ll be the best thing that you ever did!"
We responded:
"Wendy - Thank you for taking the time to share your thoughts!!"