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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

David Fascio

March 10, 2023

5  out of  5 rating by David Fascio
"State Farm is a really good and reliable option for renter insurance. They guide me so fast and policy cost is very competitive. They were in touch with me all the time and clarified any doubt I had. Thanks!"

Harriet Miller

February 8, 2023

5  out of  5 rating by Harriet Miller
"Very friendly and always helpful. Great rates!"

Pete Malone

February 4, 2023

5  out of  5 rating by Pete Malone
"After being with the same insurance company for 16 years we moved to Palatine and knew we needed to switch carriers. I just looked up agencies near us online and picked Hugh Masterson as it is literally walking distance from our house. We wanted to keep our business local hoping to have a more one on one experience and liked it is not in some corporate office park. All our dealings have been with Margaret and she couldn't have been better. Friendly, intuitive and she knows her stuff! She even understood it got to be a bit overwhelming to me as we have a lot to insure. She never pushed me and for that she earned our business. We feel we are in good hands now and have all the proper insurance and limits. Julie and Peter Malone"

William Vainisi

January 25, 2023

5  out of  5 rating by William Vainisi
"As usual, the Masterson Agency was responsive, professional and timely."

Deborah Hollick

January 13, 2023

5  out of  5 rating by Deborah Hollick
"Outstanding agent. Hugh is personable, knowledgeable and always ready to be of assistance. Office staff are all friendly and helpful whatever your insurance needs. Have been with them for years and Hugh has always been there for us whenever we had a claim. Highly recommend!"

Susan Savage

December 28, 2022

5  out of  5 rating by Susan Savage
"Great office, great staff, super helpful!"


December 20, 2022

5  out of  5 rating by Dr._foxbody
"My parents used Hugh Masterson, I’ve used them for over 20 years now and I’ve never been let down. Always fantastic, friendly, and knowledgeable. Everyone goes above and beyond there especially Lisa. I’ve put her through so much with home claims, classic car insurance, and other specialty problems(I’m sorry Lisa) BUT she’s always handled the task and made me laugh at the same time. You can’t find that anymore."

Valentin Eylin

December 2, 2022

5  out of  5 rating by Valentin Eylin
"Best service I have received form an insurance company in all my years. Polite, helpful, and a pleasure to do business with. Lisa is wonderful."

Jack B

November 11, 2022

5  out of  5 rating by Jack B
"Excellent agency, Lisa Sartin goes above and beyond."

nick brehmer

November 11, 2022

5  out of  5 rating by nick brehmer
"Lisa is amazing."

Doug Bartczak

November 10, 2022

5  out of  5 rating by Doug Bartczak
"Made getting general liability for my LLC fast and easy"

Aron Walker

November 10, 2022

5  out of  5 rating by Aron Walker
"Awesome insurance agency! They offer great customer service! Highly recommended."

Bryan McKnight

November 2, 2022

5  out of  5 rating by Bryan McKnight
"Hugh and all the people that work for Hugh are fantastic. They have always gone above and beyond for us. We’ve been with Hugh for 17 years and will stay with him for as long as we have insurance needs"

Lesia Gemelli

October 21, 2022

5  out of  5 rating by Lesia Gemelli
"Fabulous customer service... as always! Thank you!"

Melissa Benitez

October 21, 2022

5  out of  5 rating by Melissa Benitez
"Miriam was great! Very fast and efficient."

Lij Lee

September 29, 2022

5  out of  5 rating by Lij Lee
"We couldn't feel more guided and cared for by this business. It's like family."

Nathan Ott

September 12, 2022

5  out of  5 rating by Nathan Ott
"We save so much money with them!"

Melissa Benz

September 1, 2022

5  out of  5 rating by Melissa Benz
"Hugh and Lori and the rest of the staff are some of the nicest, most knowledgeable people in the industry. You're always on a first-name basis, like family but better! My agent for 29 years and would never consider switching. Thanks Hugh!"

Maria Mercado

September 1, 2022

5  out of  5 rating by Maria Mercado
"I have been with Hugh masterson ins over 10 years I love Lori she has always been so helpful she always takes her time to help me and answer any questions I have . I love talking to her"

Janie McCloughan

August 28, 2022

5  out of  5 rating by Janie McCloughan
"I spoke with Miriam on the phone last week and I can’t emphasize enough how sweet and kind she was! Going through insurance matters for the first time as a young person can feel intimidating and having someone walk through it with you with a gentle kindness makes a huge difference. State Farm, you have a good one! Miriam — thank you for being so great!!"

Robert Arispe

August 17, 2022

5  out of  5 rating by Robert Arispe
"I have been working with Hugh since 1998 and he's been a great agent. The office staff is also very helpful and responsive. I will not even get a quote because even if I am paying a premium I am getting more back in service. Truly professionals."

Larez Coney-Bradley

August 4, 2022

5  out of  5 rating by Larez Coney-Bradley
"Great customer service all the time as well as quick response time. Thanks, Lori!"

Jeff Buchholtz

July 29, 2022

5  out of  5 rating by Jeff Buchholtz
"Complete piece of mind, no reason to change ever!"

Jacqueline Sanchez

July 28, 2022

5  out of  5 rating by Jacqueline Sanchez
"Miriam is great! So patient and answered all my questions. Her skills are great! & her bilingual skills help out so much"

Randy Martinez

July 21, 2022

5  out of  5 rating by Randy Martinez
"Anytime I had any issues State Farm took care of it right away."